Privacy Policy

Introduction

Alondra Guest Home ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alondraguesthome.com or interact with our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out our contact form or request information
• Schedule a tour or appointment
• Submit an intake or admissions form
• Subscribe to our newsletter or communications
• Contact us via phone, email, or other means

This information may include:

• Name, email address, and phone number
• Mailing address
• Information about care needs for yourself or a loved one
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type (desktop, mobile, tablet)

Analytics and Tracking Technologies

Google Analytics

We use Google Analytics 4, a web analytics service provided by Google LLC, to help us understand how visitors use our website. Google Analytics collects information such as:

• How often users visit our site
• What pages they visit and how long they stay
• What other sites they used prior to coming to our site
• Demographic and interest data (in aggregate form)

Google Analytics uses cookies and similar technologies to collect and analyze information about use of our website. You can learn more about how Google uses data at Google's Privacy Policy.

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies—small text files stored on your device—to enhance your experience. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Schedule tours and process admissions inquiries
• Send you relevant communications (with your consent)
• Improve our website and services
• Analyze usage trends and optimize user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and providing services (e.g., email providers, analytics services)
• Legal Requirements: When required by law, court order, or governmental regulation
• Safety: To protect the rights, property, or safety of our residents, staff, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Staff training on privacy and security practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information

To exercise these rights, contact us using the information provided below.

All Users

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Disable cookies through your browser settings

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, social media platforms, or external resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: